Specialty clinics receive hundreds of fax referrals named only by fax number. TriageAI reads each one, surfaces the urgent cases first, and hands your staff a prioritized queue. They make every final call.
An administrative workflow tool. Clinical staff make all final decisions.
Inbound referrals arrive as scanned fax documents named only by fax number. There is no way to know which one contains a suspected cancer and which one is a routine follow-up, except to open every single document, one by one.
At hundreds of referrals a day, backlogs grow into the thousands. Time-critical cases like malignancies, sudden hearing loss, airway compromise, and nasal fractures with surgical windows wait in line behind paperwork.
"There is no fast way to sort. Documents are named by fax number, so you have to click every single one."
Referral Coordinator · ENT clinic, Sacramento CANo new hardware, no EHR rip-and-replace. Referrals go in, a triaged work queue comes out.
Staff drop the referral PDF into a secure, encrypted upload, and it lands in a BAA-covered pipeline immediately. Direct fax-line ingestion is on the roadmap.
A frontier medical AI reads the full document, including diagnoses, symptoms, and provider notes, then classifies urgency against specialty-specific criteria defined with practicing clinicians.
Coordinators see urgent cases first with extracted summaries and the original document side by side, then route, approve, or escalate with one click.
Every referral lands in one of three queues. The design principle is simple: a referral is only ever marked routine when the clinical content and the referring provider agree.
The document matches urgent clinical criteria such as suspected malignancy, sudden hearing loss, or airway compromise, regardless of how the referring provider labeled it.
The provider marked it urgent but no clinical criteria matched. A provider's urgent label is never silently downgraded. A human reviews it.
No urgent criteria matched and the provider didn't flag urgency. Only when both signals agree does a referral wait in the standard line.
Your team stays in charge. TriageAI is an administrative workflow tool, not clinical decision support. It extracts and surfaces information. Triage staff and physicians make every final decision.
Purpose-built for small specialty clinics. Live in days, not months.
Reads full scanned referral packets, including handwriting, lab reports, and imaging summaries, then extracts diagnoses, symptoms, and referral reason.
Three-tier triage against urgent criteria defined with practicing specialists, tuned so urgent cases surface first, every time.
Flags referrals with incomplete insurance, demographics, or clinical documentation before they stall your scheduling team.
Coordinators route approved referrals to the right physician in one click; physicians get a personal queue with full context.
Volume, tier mix, turnaround time, and referral sources. The numbers a practice manager actually asks for.
Provider-agnostic groundwork is already in place to receive inbound faxes directly. Secure PDF upload is live today.
Patient data never touches infrastructure that isn't covered by a Business Associate Agreement. Security isn't a checklist we'll get to later. It's the foundation the product is built on.
AES-256 encryption at rest and TLS 1.2+ in transit, for documents, databases, and every connection in between.
Documents are processed by AI running inside BAA-covered AWS infrastructure. PHI never leaves the compliance boundary.
Every view, status change, and routing action is logged immutably and retained for six years.
Databases and processing run in private subnets with no public access, locked down at the network layer.
Multi-factor authentication required for every account, with automatic idle logout and hard session limits.
Every clinic's data is isolated at the database layer. Queries are scoped to your clinic by design, not by convention.
Hosted entirely on AWS under a Business Associate Agreement: encrypted storage, encrypted databases, and AI inference that never sends data outside the covered environment.
Document-automation platforms target large health systems with enterprise contracts and months of onboarding. TriageAI is built for the 1–10 provider specialty clinic.
Competitors extract fields and route documents. TriageAI answers the question that actually matters: which patient needs to be seen first?
No EHR integration required to start. Upload referrals on day one and see a triaged queue the same afternoon.
Simple, predictable per-referral pricing. No enterprise contracts, no per-page surprises, no six-figure commitments.
Built alongside the people who actually work the fax queue. Every screen maps to a real step in a real clinic's workflow.
We're partnering with specialty clinics in ENT, cardiology, orthopedics, and neurology. Bring a stack of de-identified referrals to a 20-minute demo and watch them sort themselves.